Refund policy
Refund & Return Policy
We want you to feel confident ordering from us. If something isn’t right, we’ll make it right.
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Returns & Exchanges
Due to the personal and hygienic nature of fragrance products, we do not accept returns on opened or used items.
However, we will happily offer a replacement or refund in the situations below.
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You Are Eligible for a Refund or Replacement If:
• You received the wrong item
• Your order arrived damaged, leaking, or broken
• Your order is missing items
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How to Request Help:
• Contact us within 48 hours of delivery
• Send clear photos or videos showing:
• The product
• The packaging
• The issue