Shipping policy
Shipping Policy
Last updated: 29 January 2026
Thank you for shopping with Resilient Fragrances. Below is our shipping policy outlining how orders are processed and delivered.
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Order Processing Time
• Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
• During high-volume periods (sales, launches, Ramadan, promotions), processing may take up to 5 business days.
• Orders are not shipped or delivered on Sundays or public holidays.
Once your order has been dispatched, you will receive a confirmation message with tracking details where available.
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Shipping Within Malaysia
• Estimated delivery time: 2–5 business days
• Delivery times may vary depending on courier service, location, weather conditions, and peak periods.
• Rural or East Malaysia deliveries may take longer.
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International Shipping
• Estimated delivery time: 7–21 business days, depending on destination and customs clearance.
• International delivery times are estimates only and not guaranteed.
• Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
• We are not responsible for delays caused by customs inspections or local postal services.
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Shipping Rates
• Shipping fees are calculated at checkout based on destination, weight, and courier rates.
• Any promotional or free shipping offers will be clearly stated at checkout.
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Incorrect Address & Failed Delivery
• Please ensure your shipping address is complete and accurate at checkout.
• We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
• If an order is returned to us due to an incorrect address or failed delivery attempt, reshipping costs will be borne by the customer.
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Lost or Delayed Parcels
• Once an order has been handed over to the courier, responsibility for delivery lies with the courier service.
• If your parcel is significantly delayed or appears lost, please contact us and we will assist in following up with the courier.
• We cannot guarantee replacements or refunds for parcels confirmed as delivered by the courier.
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Damaged Packages
• If your package arrives visibly damaged, please document it immediately (photos/video) and contact us within 48 hours of delivery.
• Claims made after this period may not be accepted.
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Contact Us
For shipping-related questions, please contact us at:
Email: resilientfragrances@gmail.com
We aim to respond within 24–48 hours.
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Policy Updates
Resilient Fragrances reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.